RecoverIQ
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Basics

  • Getting started
  • Dashboard

How it works

  • Recovery cases
  • Retry strategies
  • Email templates
  • Pre-dunning

Account

  • Billing & plans
  • Troubleshooting

Reference

  • FAQ

Help center

Guides for getting started, answers to common questions, and reference docs for every part of RecoverIQ.

Basics

Get set up and oriented.

  • Getting started
    Install, connect Stripe, what the first 24 hours look like.
  • Dashboard
    Every tile explained. How recovery rate is calculated.

How it works

The pieces that recover payments.

  • Recovery cases
    The case lifecycle and what the decline categories mean.
  • Retry strategies
    How card retries are scheduled and what you can tune.
  • Email templates
    Variable system, the 3-tier fallback, and AI personalization.
  • Pre-dunning
    30/14/7-day expiring-card emails and how to opt out.

Account

Plans, billing, and fixes.

  • Billing & plans
    Plan limits, MRR cap behavior, trial, and the Customer Portal.
  • Troubleshooting
    Empty dashboards, missing emails, Stripe vs. RecoverIQ mismatches.

Reference

Detail pages that cover the whole product.

  • FAQ
    Install, billing, privacy, GDPR, and how we use Claude.

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